dbe33's Privacy Policy

dbe33 is an online casino and sports betting platform operated for users in Bangladesh. We give the highest priority to our users' privacy and are committed to protecting your personal information.

This privacy policy explains how dbe33 collects, processes, stores and discloses your personal information. It applies to our website dbe33.lat, the mobile version, and all associated services.

By registering an account on our platform or using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy has been prepared in Bengali and is especially relevant for users in Bangladesh. We are always committed to protecting user interests and operate our data processing activities with transparency.

We collect various types of information to provide services on dbe33. This information falls into two main categories — information you provide and information collected automatically.

2.1 Information Provided Directly

When creating an account and using our services, you directly provide the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Information provided through support tickets or other means of contact

2.2 Automatically Collected Information

The following information may be collected automatically while using our platform:

• IP address and device information
• Browser type and operating system
• Page visit history and session duration
• Logs of games played and betting activity
• Transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive confirmation information about you from trusted verification agencies. Payment processing partners also send us relevant information related to transactions.

dbe33 uses your information only for legitimate and specific purposes. We never use your information in an unreasonable or unnecessary manner.

3.1 Service Delivery & Operations

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Keeping gaming and betting services running
• Managing bonus and reward distribution
• Ensuring VIP program benefits

3.2 Security & Compliance

• Identity verification and age confirmation (enforcing the 21+ policy)
• Preventing fraud, money laundering and abuse
• Detecting multiple accounts
• Ensuring system security
• Complying with applicable laws and regulations

3.3 Customer Service & Communication

• Responding to support queries
• Sending important account updates and security messages
• Informing you about new features and services (subject to your consent)

3.4 Improvement & Analytics

• Improving platform performance
• Analysing and improving user experience
• Implementing responsible gaming tools

The dbe33 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

4.1 Essential Cookies

These cookies are essential for the basic operation of the website. They are used to maintain login sessions, manage security tokens and enable basic navigation. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences, such as language selection and display settings. They make your user experience more convenient.

4.3 Analytics Cookies

We use analytics cookies to measure platform performance and identify areas for improvement. This information is processed in aggregate and is not used to identify any specific individual.

4.4 Cookie Controls

You can control or delete most cookies through your browser settings. However, please note that disabling essential cookies may prevent many important features of dbe33 from working properly.

dbe33 does not sell your personal information. We may share your information with third parties only in specific circumstances and for specific purposes.

5.1 Service Provider Partners

The following service providers help us run our essential operations and sharing information with them is necessary:

• Payment processing services (bKash, Nagad, Rocket, Upay and banking partners)
• Identity and age verification services
• Technology infrastructure and hosting services
• Customer service tool providers
• Security and fraud prevention services

All these partners are required to comply with contractual confidentiality obligations and may use your information only for specified purposes.

5.2 Legal Obligations

We may be legally required to disclose information in order to fulfil legal obligations, comply with court orders or cooperate with investigations by competent authorities.

5.3 Business Changes

In the event of a business merger, acquisition or restructuring, your information may be transferred to the relevant parties. We will notify you in advance in such situations.

5.4 With Your Consent

Beyond the reasons above, we do not share your information with any third party without your explicit consent.

dbe33 adopts industry-standard security measures to protect your personal information. Our security framework is continuously updated.

6.1 Technical Safeguards

• All data transmissions are secured with SSL/TLS encryption
• Stored data is kept in encrypted form
• Secure server environment and firewall protection
• Regular security audits conducted
• Two-Factor Authentication feature available

6.2 Administrative Safeguards

• Strict access controls — only authorised staff can access sensitive information
• Regular data protection training for staff
• A plan in place for swift action in the event of a data breach

6.3 Limitations

While we strive to ensure the highest level of security, no method on the internet is completely secure. Please also keep your account password confidential and do not share it with others. If you notice any suspicious activity, contact us promptly.

dbe33 retains your personal information only for as long as it is necessary for legitimate purposes. Once the need has passed, we securely delete or anonymise the information.

7.1 Account Information

We retain your basic account information for as long as your account remains active. Even after an account is closed, certain information may be retained for as long as necessary to fulfil legal obligations, resolve disputes or enforce our terms.

7.2 Transaction & Financial Information

Financial records and transaction history are retained for the period required by financial regulatory requirements.

7.3 Inactive Accounts

For accounts that have been inactive for an extended period, we follow a process of clearing unnecessary information. In such cases, we will notify you in advance by email.

You have a number of important rights regarding your personal information. dbe33 respects these rights and you may exercise them at any time.

8.1 Right to Access Information

You have the right to know what information we hold about you. You can contact support to request a copy of your stored information.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected. This can be done through your profile settings or by contacting the support team.

8.3 Right to Deletion

In certain circumstances, you have the right to request that your information be deleted. However, if there are legal obligations or legitimate interests involved, it may not be possible to delete some information.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. To opt out of marketing emails, use the unsubscribe link at the bottom of the email or contact support.

8.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

dbe33 strictly provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors.

We verify age at the time of account registration. If we discover that a user is under 21, the relevant account will be closed immediately and the collected information will be securely deleted.

If a guardian or parent believes their child has registered on our platform, please contact [email protected] promptly.

dbe33 may update this privacy policy from time to time. Changes to this policy may be made due to service improvements, technological changes, or legal requirements.

10.1 Notification of Changes

For any significant changes, we will notify you by one or more of the following methods:

• Sending a notification to your registered email address
• Displaying a notification when you log in to the platform
• Placing a clear notice on the website

10.2 Use After Changes

Continued use of our services after the updated policy is published will be considered as your agreement to the changes. If you do not agree with the changes, you always have the option to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, dbe33's support team is always ready to help.